Shipments that are refused will be billed shipping return charges if the shipment is sent back to us. Make sure someone is home to receive the package ordered. You can call customer service to request signature required delivery if you want someone to sign for the package. Packages that go without signature required that are left by UPS at your front are the customers responsibility. We suggest you select Signature required if it is unsafe to leave your package at your door.
Shipments Signature
All orders of value totaling $250.00 or more will be sent signature required.
Free Shipping
Simply look for items marked "Free Shipping" to enjoy free shipping on selected items throughout the store.
Items marked Free Shipping ship of UPS Ground
Free shipping applies only to the contiguous U.S; and does not apply to APO and FPO addresses since the only shipping method applicable to APO and FPO addresses is USPS.
The contiguous United States is the 48 adjoining US states plus Washington, DC (federal district) on the continent of North America that are south of Canada and north of Mexico. The term excludes the non-contiguous states of Alaska and Hawaii and all off-shore US territories and possessions, which include American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the United States Virgin Islands.
Order Processing and Delivery
Orders placed after 3 pm EST. will be processed the next business day
Does FedEx deliver on weekends, including Saturday and Sunday?
Yes, FedEx Home Delivery is an every-day delivery service, including Saturdays and Sundays with weekend delivery to most residential locations.
Is there an additional fee for Saturday and Sunday delivery?
No, FedEx Home Delivery does not charge additional fees for Saturday and Sunday delivery.
With Saturday delivery* from UPS, you can receive your orders up to two days faster than before, and at no extra cost. *Coverage where available.
Weather Conditions or Acts of GOD
Dynamite Tool Co. will not be held responsible for shipping delays due to weather conditions or acts of GOD.
Freight and Drop Ship Receiving - Consignee Responsibilities
Due to the high cost of freight damage, the difficulty in recovering these costs when shipments are improperly received, and the recurrence of issues from non-adherence to receiving best practices, we want to ensure that our customers are aware of the importance of properly inspecting receiving shipments to avoid loss.
Shipments via Truck Freight
Visible Damage or Shortage
Inspect all shipments for freight damage and caron shortage before signing the shipping document. Any and all damage must be noted on the carrier's copy of the shiping document (Delivery Receipt) and a copy retained for the recipient's records. Shipping industry guidlines prevent any recourse with the carrier when this action is not taken. Do not discard any packaging. Shipments that bear excessive visible damage should be refused at the delivery point.
Concealed Damage
The shipment must be opened and inspected within 14 days from the shipping date and Dynamite Tool Co. must be notified ASAP if any shortage or concealed damage is discovered. FREIGHT : Concealed damage and/or shortage claims made after 5 days of the shipping date will not be honored, as this is the maximum allowed time for any remedy with freight carriers. Do not discard any packaging.
Shipments via UPS Ground
Any damage or shortage on a shipment should be reported to Dynamite Tool Co (1-800-640-TOOL) ASAP and must be reported no later than 7 days following delivery. If damage or a shortage is discovered, the original box and all packaging must be retained for the carrier to perform an inspection of the shipment.
Filing a Claim for Lost Mail or Packages with USPS
File promptly FED EX You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Claims for undelivered or lost shipments must be filed within nine months of the shipment date.
Lift Gate Service
Dynamite Tool does not pay for lift gate service and any lift gate chages will be billed. If you believe that lift gate service will be needed, then order it in advance. This is the only way to assure that our discounted rate will be applied. Failure to do this is likely to incur re-delivery charges and lift gate service charged at the carrier's standard (full) rate. These charges and any additional special shipping, delivery or accessorial charges are the responsibility of the dealer and will be invoiced accordingly. With lift gate, the carrier will either assist with hand off-loading or employ the use of a traditional hydraulic lift. The customer will still be responsible for moving the freight from the curbside once it is off the truck.
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